Shipping & Returns

We send to almost any destinations in the world. We always make sure we check all our goods and pack our goods properly, bubble-wrapped before we ship them out. All orders are shipped either:

• A: USPS First-Class Mail® Courier Service
• B: USPS Priority Mail™ Courier Service

We need to remind all customers that we need the following to ensure 100% delivery to you:

• Full Name
• Full Address with postal code
• Telephone number (This is important to ensure Guaranteed Delivery)
   

**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.

**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to individual customers to review re-shipment. Thanks!

:: DELIVERY TIME ::
 

USPS First-Class Mail® Courier Service with Online Tracking Status

• A: 3-6 working days For domestic clients (Exclude Weekend and Holidays,Hawaii,Alaska and Puerto Rico need more 2days for deliver.)
• B: 10-15 working days For other countries,it depending on destination and customs clearance.(Exclude Weekend and Holidays)
   
• Online Tracking can track your package for you at different stages
• We have NO CONTROL over the delivery after it is shipped
• Customs clearance and delays may be unavoidable but there is nothing to worry about

USPS Priority Mail™ Courier Service with Online Tracking Status

• A: 2-5 working days For domestic clients.(Exclude Weekend and Holidays)
• B: 5-10 working days For other countries,it depending on destination and customs clearance.(Exclude Weekend and Holidays)
   
• Online Tracking can track your package for you at different stages,Generally the safest method to enter into any country.
• We have NO CONTROL over the delivery after it is shipped.
• Customs clearance and delays may be unavoidable but there is nothing to worry about.

We will like to emphasize that all orders undergo QUALITY INSPECTION before we pack them and ship them out. All straps are guaranteed to be in 100% BRAND NEW condition upon arrival to you.

:: ORDER PROCESSING ::
 

All orders are normally shipped from our warehouse within 24 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.
 

:: BACK ORDERS ::
 

Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information. 
 

:: REFUNDS & RETURNS ::
 

Please do not return the goods to us before you contact us!

We will gladly accept returns or exchanges on unworn/unmounted/unused merchandise within 14 days of receipt. Straps that have been mounted on a watch are considered to be "used." Exchanges can be made for any other item(s) we have in stock. If your original order was more expensive than your exchange, we will refund the difference (minus any shipping charges). We are unfortunately not able to accommodate exchanges for an item(s) that are more expensive. We would take your item(s) back for a refund, and a new order can be placed.

Returns and exchanges must be mailed back to Hello,natostrap at your expense, except in the (rare) case that we made a mistake with your order. Exchanged items will be mailed back to you at Hello,natostrap expense. In most cases, exchanges will be mailed back to you via First Class Mail, both domestically and internationally. We will do our best to execute your refund or exchange within 1 to 2 business days after receiving it.

Refunds are only for the actual amount that you paid for the item, inclusive of any discounts you received. Refunds are given inclusive of any tax paid on the original order. A refund of your original shipping charge is not typically included unless certain criteria are met, since we did spend the money to ship you the item.

Please email us in order to make a return or exchange. Include your order number in the email. If you are making an exchange, please let us know what items you would like to exchange for. If you are making a return, please let us know the reason for the return.

We will not refund shipping fees for the return or exchange. We do not offer refunds for any free items received as part of any promotion.

**Shipping cost for returns and exchanges will be at the customers expense. 
**Please make sure you return your merchandise by a traceable method to assure delivery. 

All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your paypal account or payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 30% re-stocking fee at our discretion.


:: WARRANTY ON PRODUCTS ::

We provides  One month warranty for all straps sold. Defective strap must be returned with a note indicating the defect on the strap and please get a RETURN MERCHANISE NUMBER from us before you send the item back . A replacement or repair will be sent at no charge to you.

:: CONTACT INFORMATION ::

Please contact us if you need any help, We thank you for browsing our website.


:: TRACKING LINKS ::

You will find the below tracking links useful in tracking your packages: